Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location and the shipping method selected at checkout. Once shipped, you will receive a confirmation email with tracking information.
Click the “Account” or “Sign Up” icon on our website. Enter your email, create a password, and fill out the required information. You will then receive a confirmation email to activate your account.
You can update your shipping address by visiting your Account Settings.
If your order has already been placed, please contact us immediately at [email protected], and we will do our best to update the address before shipment.
Once your order ships, you will receive an email with a tracking number.
You can also log in to your HOWORK account and check the Order History section for real-time updates.
No. For your security, we do not store any credit card information. All payments are processed securely through encrypted, PCI-compliant payment gateways.
Sales tax is applied based on the laws and regulations of your state or region. Any applicable taxes will be displayed at checkout before you complete your purchase.
We currently offer shipping to most major countries. You can check available shipping options during checkout. If your country is not listed, please contact us for assistance.
Whenever possible, we ship items in one package. However, depending on product size or warehouse availability, your order may arrive in multiple shipments. You will receive tracking details for each package.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return guarantee. Items must be unused, in original condition, and in their original packaging.
To request a return, contact us at [email protected] with your order number and details.
We’re sorry for the inconvenience! Please contact us at [email protected] with your order number and photos of the item you received. We will arrange a replacement immediately.
If your product arrived damaged, email us within 7 days of delivery at [email protected] with photos or videos of the damage. We will resolve the issue with a replacement or refund.
Once your return request is approved, we will email you the return instructions and the correct return address.
Please do not send items back without receiving authorization, as we cannot process unauthorized returns.
You can reach our support team by emailing:
📧 [email protected]
We typically respond within 24 hours on business days.
Contact us immediately at [email protected].
If the package has not yet shipped, we can update the address.
If it has already shipped, we may not be able to change it, but we will assist you with the next steps.
Orders can be changed or canceled within 24 hours if they have not yet shipped.
Please email us as soon as possible at [email protected].
If the order has already shipped, we cannot cancel it but can assist with a return after delivery.
Yes, if a product is available for pre-order, it will be clearly marked on the product page. You can place a pre-order and reserve your item, and we will ship it as soon as it becomes available.