Thank you for shopping with HOWORK. We want you to be fully satisfied with your purchase. If you are not completely happy with your stand mixer or any other HOWORK product, we’re here to help.
30-Day Return Guarantee
We offer a 30-day return window from the date you receive your item.
To be eligible for a return, the product must be:
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In unused or like-new condition
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In its original packaging (including accessories, manuals, and parts)
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Free from damage caused by misuse or improper handling
Items that are returned used, damaged, or without original packaging may incur a restocking fee or be denied.
How to Start a Return
To begin the return process, please contact our support team at:
Please include the following in your email:
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Order number
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Reason for the return
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Photos or videos (if the product is defective or damaged)
Our team will respond with the next steps and a return authorization.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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Shipping charges are non-refundable, except in cases where the product arrived damaged or defective.
Exchanges
If you received a defective or damaged item, we are happy to send you a replacement at no additional cost.
Please contact us within 7 days of delivery with photos or videos showing the issue.
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
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Products that have been heavily used
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Items returned without essential parts or accessories
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Items damaged due to misuse, accidents, or unauthorized repairs
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Clearance or final-sale products (if applicable)
Order Cancellations
Orders may be canceled within 24 hours of purchase if they have not yet shipped.
If the order has already been shipped, it will be treated as a standard return.
Shipping Costs
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For customer-initiated returns (e.g., wrong size/color, no longer needed), the buyer is responsible for return shipping costs.
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For defective, damaged, or incorrect items sent by us, HOWORK will cover all shipping expenses.
Need Help?
If you have any questions about returns, refunds, or product issues, please contact us:
We are always here to support you and ensure you have a great experience with HOWORK.